Frequently Asked Questions

Once you've placed your order, go the the "FTP Upload" button on the menu bar at the top of our web site where you'll see the uploading information, plus other helpful information on preparing your files before submittiing them.

Find out the Output Size of the Image in your file. If it's not the size you want your image printed in, then it's probably not going to work for this purpose. You may also send it to one of us at SFE and we'll quickly be able to tell you if the file size is sufficient.

Once your order has been received, you can upload your graphic files from the FTP link on the right side of the menu bar on the top of the home page.

The best type of file is a vector based file such as an Adobe Illustrator File (.ai), but we also accept Photoshop, MacroMedia FreeHand, and QuarkExpress files. See File Preparation Guidelines for more information.

All images that you use should be 150 dpi in the output size, therefore, to determine the size image that you need, go to the ftp-upload page and use out Resolution Calculator widget. Here you can determine if your file image is large enough or what the largest size your image can be enlarged to at 150 dpi.

Yes, we have an on staff designer who can assist you regarless of how much or how little assistance you're needing. This might consist of layout suggestions and file creation, all the way up to full creative services. There is a fee for this service above and beyond what we charge for the graphic itself. Please follow this link for more information.

Each halogen light consumes 200 watts or approximately 2 amps of power and LED lights are approximately 24 watts per light. Most trade show power is sold in incriments of 500 or 1,000 watts or 5 to 10 Amps. The amount of power that you need to order can be determined by taking the sum total of the number of Watts that you need for each electrical item, and then divide by 100 which that will roughly give you the number of Amps that you should order.

As a rule, this size of flatscreen monitor will take les than one amp or 100 watts of power. 

Most standard laptops will require less than 1 amp or about 75 watts. 

Because we offer what we feel is the "best in class" in each category that we represent, our suppliers are located in various parts of the country from Chicago, St. Louis, Phoenix, and Minneapolis, and Atlanta to name a few. If you find a product you like and you notice that two different on line distrubutors are carrying the product, it will still be shipped to you from the same location regardless of where the distributor lives. 

 There are several ways, but first make sure your advance freight arrives more than 5 days before the show move in to avoid a 30% surcharge. Second, if at all possible, try and move your freight in around overtime days and overtime hours.

All exhibits are shipped via UPS, FedEx, or commercial air freight carrier. We choose the carrier based upon level of service that's needed, size of the product, and cost compared to each other.

Most display cases may be shipped as baggage on airlines, but each airline has it's own policies. There are new federal policies that all airlines have adopted since 911 that require some type of additional fee for all baggage or containers over 50 pounds. Please refer to your airline policies and procedures guidelines. In all instances, there will be extra fees involved.

We have automatic shipping calculation online. Just place your order in your shopping cart, fill in your location information and select submit. You will not be charged for anything at this point, but you will be given your shipping costs along with the cost of your order. We utilize FedEx for most of our shipping needs. It's easy to compare so you can find the method that is right for you.

If you choose one of our 24 hr shipping colors, Coal, Imperial or Silver, your display will be shipped within 24 hours of your order. For other colors your order will be shipped within 3 days.

18+ colors are available to customize your display and PMS color match numbers are shown for your convenience.

We offer online processing of Visa, Mastercard and American Express through the Google Check Out Program. Please call toll free for more information at 1-800-342-9579.

No, most all of our products ship from a state that doesn't have a sales tax.

Instant purchases can be made online by identifying the items that you wish to purchase and then clicking on the Google Check Out button where you will go to Google's secure payment site. If you already have a Google account, you'll just need to add your email address and you have one click check out available to you after entering the level of shipping service that you desire. If you've never used Google Check Out before, you'll just fill out the billing address of your credit card and then proceed to add the email address and a password of your choosing and then go to the final check out page where you'll likewise select the shipping service and then click for final check out.

If there are come custom items that you wish to purchase, feel free to call us and as that we submit the order with the custom pricing that is needed.

We use exclusively the Frontrunner and Prelude brands that are manufactured by Melded Fabics out of Australia which are distributed in the U.S. by Lockfast Inc.

Yes. Table throws can be customized in a variety of ways. Go to the "table throw" section on our web site to see a variety of ways this can be done. Please call toll free for further information, 1-800-342-9579

Your shopforexhibits.com display will last for many years with normal care. We offer lifetime warranties on all our standard pop up frames. Proper care and handling of your graphics and accessories will also insure their long life.

Yes. You 10 foot pop up will fit inside a 10 foot booth. The outside dimension is 117" which will give it an inch or two to spare. The same is true of most flat panel displays as well. There is no absolute answer to that question for all systems so it's always best to look and ask before you buy.

Yes. All of our fabrics, meet or surpass exhibition fire requirements in each state. Certificates are available upon request.

Because each city is different, even though the same union may have jurisdiction in multiple cities, we've supplied a pdf document courtesy of Momentum Management listing the union rules in each of the major trade show cities.

The products on our web site come from a variety of manufacturers who all have slightly different warranties. On the product pages for each product, below the check out button under "details" you'll see the manufacturers warranty for each product.